One thing I’ve learned about business in general, it’s not the big things we do for our customers; it’s the ton of LITTLE THINGS that we do that create relationships.
Think about it…..
A trip to your local big box store and you get a massive discount on your favorite item. Big WIN!
But if the salesperson has an attitude, the store is filthy, and you can’t find what you came for in the first place; you probably won’t make a repeat visit anytime soon.
Creating relationships takes time.
With the Internet, your prospects have unprecedented access to research why they should work with YOUR business.
Do you:
- Give them extra special attention?
- Follow up with a “thank you” or “how are things going”?
- Personalize their experience as much as possible?
- Research your prospect before you meet with them to find out their needs and how you can help them?
Give more than you receive, show your prospects and clients that you care about them and you will find that people will gravitate towards your business and tell their friends about their great experience.
What “little thing” have you done today that’s make a huge difference?
Pssst. Wanna tweet this GEM of advice? Click here to tweet the following:
“Customer service isn’t about the big things you do, it’s about all the little things you do –>THAT’s what matters”